Privacy Policy

We collect information you provide directly when you use DinePro, including your name, email address, phone number, restaurant name, and payment information processed through Square.

When guests use DinePro to place orders, we collect order details, table identifiers, and device information such as browser type and IP address. We do not store payment card numbers — all payment processing is handled by Square.

We use the information we collect to provide, maintain, and improve DinePro's services, including processing orders, facilitating payments, and delivering real-time notifications to restaurant staff.

We may use your email address to send service-related communications such as order confirmations, account updates, and product announcements. You can opt out of non-essential communications at any time.

DinePro uses AI technology powered by the Anthropic Claude API to provide conversational ordering for restaurant guests. When a guest chats with DinePro to place an order, the conversation content (including menu selections, dietary preferences, and order modifications) is sent to Anthropic's API for processing.

Conversation data sent to the AI is used solely to generate responses during the ordering session. DinePro does not use conversation data to train AI models. Anthropic processes this data under a zero-retention API agreement and does not store or use it for model training.

Order details derived from AI conversations are stored by DinePro for fulfillment and are subject to the data retention periods described below.

DinePro integrates with Square POS to process orders and payments. When an order is placed, order details (menu items, quantities, modifiers, and transaction amounts) are transmitted to Square for payment processing and kitchen fulfillment.

Square processes payment data under its own privacy policy and PCI DSS Level 1 certification. DinePro does not have access to full payment card numbers at any point in the transaction flow.

We do not sell your personal information. We share data only with service providers necessary to operate DinePro, including Square for payment processing, Anthropic for AI-powered ordering, and cloud hosting providers for infrastructure.

We may disclose information if required by law, to protect our rights, or to prevent fraud or abuse of our services.

We implement industry-standard security measures to protect your data, including encryption in transit (TLS) and at rest. Payment processing is handled entirely by Square, which is PCI DSS Level 1 certified.

While we take reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

We retain your account information for as long as your account is active or as needed to provide services. Order history is retained for up to 24 months for analytics and support purposes.

You may request deletion of your personal data at any time by contacting us at privacy@dinepro.com. We will process deletion requests within 30 days, subject to any legal obligations to retain certain records.

DinePro uses essential cookies to maintain user sessions and remember preferences. We use Plausible Analytics, a privacy-focused analytics tool that does not use cookies or collect personal data.

We do not use third-party advertising cookies or trackers, and we do not sell data to advertisers.

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

Right to know: You have the right to know what personal information we collect, use, and disclose about you.

Right to delete: You have the right to request deletion of your personal information, subject to certain exceptions.

Right to opt out: You have the right to opt out of the sale of your personal information. DinePro does not sell personal information.

Right to non-discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To exercise your CCPA rights, contact us at privacy@dinepro.com. We will verify your identity before processing your request and respond within 30 days.

If you are located in the European Economic Area (EEA) or the United Kingdom (UK), we process your personal data under the following lawful bases as defined by the General Data Protection Regulation (GDPR): contractual necessity (to provide the ordering service you requested), legitimate interest (to improve our services and prevent fraud), and consent (for optional marketing communications).

Under the GDPR, you have the right to access, rectify, erase, restrict processing, and port your personal data. You also have the right to object to processing and to withdraw consent at any time.

If you believe your data protection rights have been violated, you have the right to lodge a complaint with your local data protection authority (supervisory authority). You may also contact our Data Protection Officer at privacy@dinepro.com.

We may update this privacy policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date.

Your continued use of DinePro after changes are posted constitutes acceptance of the updated policy.

If you have questions about this privacy policy or our data practices, please contact us at privacy@dinepro.com or through the contact form on our website.