Question 1

What is DinePro?

Accepted Answer

DinePro is an AI-powered restaurant ordering platform. Guests scan a QR code at their table, chat with an AI assistant to browse the menu and place orders, and pay directly from their phone. Orders flow straight to your POS and kitchen.

Question 2

Do guests need to download an app?

Accepted Answer

No. DinePro works entirely in the mobile browser. Guests simply scan a QR code and start ordering immediately — zero friction, no app install required.

Question 3

How does the AI ordering work?

Accepted Answer

DinePro uses advanced AI to power a natural-language chat experience. Guests can ask questions about the menu, get recommendations, specify dietary preferences, and place orders conversationally — just like talking to a knowledgeable server.

Question 4

What languages does DinePro support?

Accepted Answer

DinePro currently supports English. Multi-language support is on our roadmap and coming soon.

Question 5

Is there a free trial?

Accepted Answer

We offer a free personalized demo where you can see DinePro in action with your own menu. Contact us to schedule one.

Question 6

Are there any transaction fees?

Accepted Answer

No. DinePro charges a flat monthly subscription — no commissions, no per-order fees. Standard Square payment processing fees still apply.

Question 7

Can I cancel anytime?

Accepted Answer

Yes. You can cancel your subscription at any time with 30 days' notice. There are no long-term contracts or cancellation penalties.

Question 8

What payment methods do you accept?

Accepted Answer

Guests can pay via Apple Pay, Google Pay, or any major credit/debit card through Square's secure payment links.

Question 9

How long does setup take?

Accepted Answer

Most restaurants are up and running within a day. Connect your Square account, sync your menu, print QR codes, and you're live.

Question 10

What POS systems does DinePro support?

Accepted Answer

DinePro currently integrates with Square. Support for Toast, Clover, and Lightspeed is coming soon.

Question 11

Do I need any special hardware?

Accepted Answer

No. DinePro is entirely software-based. You just need your existing POS system and printed QR codes for each table, which you can generate from the DinePro dashboard.

Question 12

Can I customize the menu displayed to guests?

Accepted Answer

Your menu syncs automatically from your Square catalog — items, categories, modifiers, and prices. You can manage everything from your Square dashboard and changes reflect in real time.

Question 13

How do I contact support?

Accepted Answer

You can reach our support team by emailing support@dinepro.io. We respond within 1 business day. Pro plan customers also get access to priority support.

Question 14

What are the support hours?

Accepted Answer

Our support team is available Monday through Friday, 9 AM to 6 PM Pacific Time. Critical issues like payment processing outages receive priority response.

Question 15

Is there a knowledge base or documentation?

Accepted Answer

We're building a comprehensive knowledge base. In the meantime, check our FAQ page or contact support directly — we're happy to help.

Question 16

How do I report a bug?

Accepted Answer

Email support@dinepro.io with a description of the issue, steps to reproduce it, and any screenshots. Our team will investigate and follow up promptly.

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